National Independent Vending Alliance

What is NIVA

We can provide all types of refreshment vending equipment from small table top machines to fully operated free standing equipment. A complete range of complimentary services are available to meet your needs small & great.

How Niva works for you

Your local NIVA member establishes and maintains the relationship with you (the customer)

All contact with you is made by, and is confidential between you and the NIVA member with whom you enter any agreement.

The Niva member oversees all sales and service activity on your behalf, liasing closely - where required - with NIVA head office. This means the the "total account management" responsibility rests with the NIVA member you have selected as your parner for vending.

One specialist organisation, delivering the highest standards

  • Reliable flexible solutions
  • Consistent high quality service
  • Value for money

In Summary, the NIVA approach give all customers the benefits of local service with national support.

 

Niva standards of Service

Protecting consumers, promoting value and safeguarding the future

All NIVA members are audited, monitored and report on their service levels:

  • Operations: Attendance of merchandisers on site, cleaning and replenishment
  • Technical: Maintenance, machine and parts failure, machine service levels
  • Health and safety regulations
  • Environmental Policies
  • Product innovation

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